Dear old Vodafone is still amusing and irritating in equal measure with their particular gift for causing further problems in the solving of the existing one.
After an e-mail revealing that Vodafone would be taking rather more from my account than I’d expected, I logged on to my account at Vodafone. Vodafone have added an additional layer of security though and insist on texting a security code following your log in attempt that you must use for step 2. The trouble is they texted my land line at home (not where I am). I went through the who procedure again assuming you could select the correct phone to be texted …… BUT you can’t.
I then had to phone Vodafone and there was a long queue but to their credit they offered a call back. The call back revealed the reason for the high bill and the operative also said that she’d sort out the problem of which phone the text message needed to go to. She said she’d been able to sort it but apparently she could only do that by changing my password and issuing a temporary one which necessitated my logging in within 20 minutes. I asked for the password but was told it had been e-mailed to me, I’d find it waiting and I was reminded that I must use the information within 20 minutes or I would not be able to get into my account.
20 minutes later now and no e-mail

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