Vodafone and the Catalogue of errors

I have three numbers on my account with vodafone and I closed one of them down so the number could be ported to a new provider. Vodafone tried to get me to stay but I explained that every time Vodafone has made any changes to contracts or details it has always gone wrong, always differed from what I was promised over the phone, and always takes me time and effort to sort out. I therefore did not want to open up that possibility yet again.
They accepted that this was a reasonable reason for leaving and gave me the PAC code for the number I was porting away from Vodafone. At this point (based on experience) I said, are you absolutely sure that this is the PAC code for the number I have requested and not for my main phone.
My daughter then went into Swansea on Friday to sort out her new phone with this PAC number, but it didn’t work. I then rang Vodafone and they assured me that this was the correct PAC code for the number I was requesting to close. My daughter went back into Swansea again today, the PAC code still didn’t work. On phoning Vodafone it turned out they had in fact given me the PAC code for my main number not the one I requested.
Vodafone conceded that changes to my account always seemed to go wrong …. and to be fair they said that my experience had been poor so they would lower my monthly tarrif on my phone.
Just logged onto to check the e-mailed details and yes they have reduced my tariff but with 50% less data than the package I was on. I actually come off worse with the ‘reduction’ than I was before their apologetic gesture.
Not untypical but quite funny that the apology for the mistakes becomes itself a mistake that will take time and effort to sort out.

Captains Log Supplemental:
It turns out I do still have 3gig data as opposed to 2gig. Apparently when my e-mail says I have 2 gig it does in fact mean 3gig as it is including a bonus gig that exists but not in the details that you are sent? So I am assured that although Vodafone have sent me an e-mail saying I have 2gig of data I can be assured that I do in fact have 3gig!

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